Frequently Asked Questions

  • How many items come in a standard scoop?
    35+ thoughtfully curated goodies — and sometimes a little extra magic sneaks in just because. ✨🌿
  • How many items come in a MINI scoop?
    10+ pocket-sized treasures, each one chosen with a little love and a lot of cottage-core charm. 🌸
  • Can I order a mix of standard and MINI scoops?
    Absolutely! Mix, match, and scoop to your heart’s content — the more magic, the merrier. 🦄✨
  • What kinds of items are included in a scoop?
    Think stationery, jewelry, self-care minis, plushies, vintage finds, and all the cozy cottage-core surprises your heart could dream of. Every scoop is one-of-a-kind — no two are ever the same! 🌿🕊️
  • How is the Build-Your-Own Cozy Box different from a Lucky Scoop?
    A Lucky Scoop is a beautiful leap of faith — pure surprise magic left to the universe. ✨ A Cozy Box is a little more personal — you choose your categories and we curate every piece with your heart in mind. One is a happy surprise; the other is a thoughtful gift made just for you. 💜
  • Do you offer TikTok videos?
    Yes! Add an ASMR-style packaging video to your order and relive the unboxing magic forever. 🎙️✨ Note: video orders take a little longer to prepare (7–12 business days) — good things are worth the wait!
  • Can I request specific items?
    Scoops are a surprise, but your wishes matter! 🌸 Drop your colors, themes, or gentle “please no” notes in the Special Instructions at checkout and we’ll scoop with your soul in mind.
  • What happens if I ask to exclude an item?
    We’ll honor every “please no” with care and intention! 🌿 When something is set aside, we’ll swap it for an item of similar or lesser value to keep your bundle feeling full and beautifully balanced. Sometimes that means trading a few smaller treasures for one special higher-value piece instead — a little upgrade from the universe, if you will. ✨ The magic always stays intact, we promise.
  • Can I request specific items on a Gacha order?
    Gacha items are a curated mystery — part of the enchantment is not knowing! 🌟 No specific item requests, but color and jewelry finish notes are always warmly welcomed.
  • What if I forgot to add preference notes?
    No need to panic — just send us a little note at posiesshop@gmail.com within 2 hours of ordering and we’ll do our best to weave your wishes in before your scoop is sealed. 💌🌸
  • How long does processing take?
    5–10 business days for standard orders, 7–12 for TikTok video orders. Every scoop is packed with love and intention — good things take a little time! 🌿✨
  • How much does shipping cost?
    Shipping is calculated at checkout based on your location and order weight. US flat rates available; international rates start at $15. 📦✨
  • Do you ship internationally?
    Yes — Posies Shop now ships worldwide and we couldn’t be more excited to spread the magic! 🌍✨ International customers are responsible for customs duties and import fees. Some self-care items may have import restrictions — please check with your local customs before ordering.
  • How long does international shipping take?
    Light orders: est. 7–21 business days. Heavier orders: est. 6–10 business days. These are transit times only and don’t include processing time. Your magic is on its way — just crossing a few oceans first! 🛫🌊
  • How can I track my order?
    Once your order ships, you’ll receive a tracking number by email. Watch your little bundle of joy make its way to you! 📧✨
  • What if my item arrives damaged?
    Oh, that breaks our hearts! 💜 Email us within 48 hours of delivery with your order number and photos of the damage and we’ll review everything with care and make it right.
  • What if my package is lost or missing?
    First — check with neighbors, your mailbox, and your local post office (carriers sometimes mark packages as delivered a day or two early!). Still missing after 7 business days from the delivery date? Send us a note and we’ll go on a little investigation together. 🔍🌿
  • Can I cancel my order?
    Once an order is placed, we’re already dreaming up your scoop — so we’re unable to accept cancellations. But if you need to update preferences, email us within 2 hours and we’ll do our very best! 🌸
  • What is your return policy?
    All sales are final — but if we ever make a mistake on our end, we’ll always make it right with love. 🌿 See our full Return & Refund Policy for all the details.
  • Do you offer gift wrapping?
    Not as a standard option, but reach out and we’ll see what we can dream up for something extra special! 🎀✨
  • What payment methods do you accept?
    All major credit cards and standard checkout options. Payment giving you trouble? Try Google Chrome — it works like a little charm! ✨
  • Are your products in stock?
    Stock updates in real time on each product page — and we often announce restocks on TikTok first, so follow along for the magic! 🌙✨
  • How do I contact customer support?
    Send us a little note at posiesshop@gmail.com or use the contact form on our website. Include your order number and full name — we respond within 24–48 business hours and always with warmth. 🌸